Team Lead Engineering Customer Service

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position

Team Lead Engineering Customer Service

As Team Lead Engineering Customer Service (Engineering Manager), you will focus on developing your team members' capabilities that align with the function’s vision.

You will support them in removing roadblocks, setting a focus on performance management, and ensuring a sustainable pace of delivery.

Join us to lead the software and service delivery that empowers healthcare providers worldwide through digital innovation.

DIA Customer Service team is a strategic global function within Roche Digital Technology (RDT) and is at the heart of our Diagnostics digital landscape.

We are responsible for developing, globally rolling out, and continuously evolving technology solutions that enhance the experience of healthcare providers and patients.

Serving as a link between global business units - such as RDS, RIS, and Global Customer Experience - and their operational goals, we design the digital architecture that enables Roche to scale its impact across APAC, EMEA/LATAM, and NAM.

Our portfolio is defined by the orchestration of high-impact IT applications that drive the healthcare service lifecycle.

Within the Installation and Field Services domain, we deliver digital tools that enable engineers to execute complex installations and precision maintenance of diagnostic instruments.

This technical commitment extends to our Customer and Patient Support infrastructure, where we leverage a comprehensive stack that includes omnichannel systems, conversational AI, and augmented reality to ensure that hospitals and laboratories receive seamless, rapid technical support for both medical and non-medical devices.

Beyond direct service applications, our team governs the Product and Information Management ecosystem, ensuring the integrity and flow of commercially relevant data across all distribution channels.

This is supported by a set of Knowledge and Training Management solutions, which provide the essential digital framework for product mastery and information accessibility.

By managing the intersection of technology and clinical necessity, our IT team ensures that the majority of Roche’s Diagnostics area is supported by a robust, future-ready, and highly efficient digital foundation.

The Opportunity:


* Empower your team by developing engineering capabilities and fostering a culture of self-defined career growth aligned with our vision.


* Lead the end-to-end delivery of high-impact features, ensuring alignment with product roadmaps and r...