Payments Communications Senior Associate

J.P.

Morgan Payments, a part of JPMorgan Chase that processes more than $19 trillion in payments daily and operates in more than 160 countries and over 120 currencies, is seeking a talented communications professional to advance the internal colleague experience across one of the most innovative and exciting areas in financial services.

With more than 30,000 employees globally, Payments is committed to educating and informing colleagues about business objectives and priorities-and to building a focused Payments culture by embracing a "one team" approach while and celebrating the success of the business and its people.

As a Payments Communications Senior Associate within Commercial and Investment Bank you will translate complex product and technology topics into clear, inspiring narratives that help colleagues understand our vision and ship with confidence-working in rhythm with product, design, engineering, and go - to - market teams.

In addition, you will support multichannel communications strategies, including town halls, newsletters, podcasts, Teams and internal channels, executive messages, and more, that create a clear understanding of J.P.

Morgan Payments' vision, mission, and values for colleagues around the globe.

As a key member of the Global Payments Communications team, you will play a leading key support role for our Merchant Services and Embedded Finance & Solutions product teams.

You will prioritize effectively in a matrixed environment and collaborate with cross functional partners to deliver initiatives that inform, align, and inspire colleagues.

Job responsibilities


* Execute internal communications plans for key Payments initiatives and launches, aligning to product roadmaps, milestones, and OKRs.


* Draft, edit, route for approvals and publish a range of internal content: executive messages, product updates, organization announcements, newsletters, feature stories, event invites, intranet articles, podcasts, and short-form video scripts.


* Own editorial calendars and reporting dashboards to ensure appropriate roll-out timing and alignment to product roadmaps and key initiatives.


* Coordinate logistics and provide support for internal events (e.g., town halls, AMAs, demos): briefing materials, run-of-show, talking points, deck design/formatting, and on-site or virtual support.


* Maintain and improve internal digital channels (e.g., intranet/SharePoint, newsletters, digital signage, internal social), ensuring accurate, accessible, and discoverable content and intuitive navigation.


* Track performance using defined KPIs (e.g., open rates, completion, watch time, click-through, survey feedback); synthesize insights and recommend iterative improvements.


* Ensure all content adheres to firmwide editorial style, brand standards, and accessibility guidelines, and is consistent in tone, look and feel, and message alignment.


* Contribute to playbooks, templates, and reusable assets that raise ...