Servicing Travel Advisor III, Chase Travel

As a Chase Travel Advisor in the Hotel Support Group, you will support suppliers in managing The Edit Hotels.

You will work with a select group of individuals in Mystery Shopper booking processes.

Demonstrating problem-solving skills and functioning as a Hotel Supplier specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence.

You will proactively work with external suppliers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.

Job responsibilities:


* Acts as a liaison between the hotel and the customer.


* Understands Chase Travel program requirements.


* Demonstrates proficiency with the HSG Email Tool (KANA).


* Participates fully as a team member, assisting as needed with all client service functions, including exchanges, processing hotel refunds, and ensuring promotions and member requests are added to reservations to maximize profits.


* Attends staff and training meetings to stay updated on travel industry trends and office procedures.


* Consistently meets established Key Performance Objectives.


* Maintains accurate logs to ensure precise productivity measurement.


* Achieves team metrics and KPIs.


* Remains compliant with all Chase Travel eLearning requirements.

Required qualifications, capabilities, and skills:


* Demonstrates advanced knowledge of airline rules, regulations, tariffs, and other industry requirements.


* Must have knowledge of SABRE CRS.


* Exhibits the ability to work independently and as a team member, quickly learns technical concepts, excels in time management and multitasking, and possesses excellent interpersonal skills.


* Possesses comprehensive knowledge of Chase Travel programs, products, and procedures.


* Requires a minimum of one year of Chase Travel CORE experience.


* Demonstrates advanced proficiency in using multiple screens in an online environment.


* Shows intermediate to advanced proficiency with GDS and other technology platforms, including self-booking tools.

Preferred qualifications, capabilities, and skills


* Strong phone contact handling skills, active listening abilities, and a customer-oriented approach adaptable to various personalities.


* Excellent communication and presentation skills, with a willingness to take both inbound and outbound calls and flexibility to work varied hours, including nights and weekends.


* Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook is essential.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

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