Senior Customer Service Specialist

Senior Customer Service Specialist

Job Description

Responsibilities/Duties/Deliverables


* Order Management: Ensure timely order confirmation, delivery scheduling, and accurate invoicing.


* Customer Support: Provide professional and timely responses to key accounts, distributors, and e commerce partners regarding customer inquiries, including but not limited to out-of-stock (OOS), delisting, and pricing discrepancies.


* Cross functional Collaboration: Work closely with logistics and supply chain teams to ensure product availability and on time delivery; coordinate with sales, finance, and trade marketing teams to resolve customer related issues.


* Returns & Rejections Management: Manage customer return and rejected orders in accordance with company policies and procedures.


* System Maintenance: Maintain system accuracy, including product allocation, NPD master data setup, and delivery type configuration.

Main communication partners are included:


* Commercial team: National sales leader, key account, trade marketing,


* Cross functional: logistics, finance, planning,


* External: third party, customers etc.


* Frequency: Daily

Requirements:


* Bachelor's degree in Business, Supply Chain, or related field.


* 3–5 years of experience in customer service, supply chain, or order management in FMCG industry.


* Hands-on experience with SAP systems and MS Office.


* Strong problem-solving and communication skills.


* Detail-oriented, organized, and able to manage multiple tasks under pressure.


* Proficiency in Mandarin & Business Level in English.

Primary Location

Taipei Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time