Customer Service Representative

Alaska Marine Trucking is excited to look for Customer Service Representatives to join our Ketchikan based team.

Are you awesome? We’re hiring! Join a stable, family‑owned company with decades of no layoffs and a collaborative, team-focused office.

 

Who we are: 

Alaska Marine Trucking, part of the Lynden family of companies, is a transportation and logistics company helping connect communities throughout Alaska.

We offer you long-term stability in a career that’s as rewarding as it is an adventure!

 

What You Will Be Doing


* Answering a variety of customer information requests in person, by phone and email.


* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. 


* Carry out all duties with a strong commitment to excellent customer service.

 

What’s In It for You:


* Discretionary bonus program


* Competitive wages + annual wage reviews


* Cell Allowance: $10 per month


* Two medical plans starting as low as $0/month


* Medical, dental and vision for your family for $222/month (HDHP)


* Flexible Spending Account (FSA) or Health Savings Account (HSA)


* Mental health programs (in-office and virtual)


* 17 days Paid Time Off a year + additional paid extended leave.

PTO increases with tenure


* 8 paid holidays each year


* 401(k) with company match + additional contributions


* No-cost Employee assistance program, life insurance, long term disability and AD&D


* Tuition Reimbursement program



* Mass transit reimbursement



* Career advancement through internal promotions

 

What We Need from You (required)


* Ability to read, analyze and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.


* Ability to effectively present information and respond to questions from managers, customers, employees and the general public.


* Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).

What Would Be Nice to Bring (preferred)


* Ability to show up to work on time and ready to work.

 

 

Your Schedule


* Full-time position and overtime.


* Willing to travel if needed.

 

Why should you join us?


* We’re ethical and human.

We don’t get everything perfect, but we try hard.  When we miss the mark, we own it and make it right.


* We work as a collaborative team built on respect and support.

Fine Print:

All employment offers are contingent on a satisfactory background check and pre‑employment drug screen.

Alaska Marine Trucking is an equal opportunity employer and does not discriminate based on any protected status.