Senior Product Associate, Concourse - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Concourse, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will partner closely with Engineering, UX, Controls, and Operations to shape product strategy, ship high-quality features, and drive ongoing product success.

Job responsibilities



* Define features and translate customer and business needs into clear, well-structured requirements, user stories, and acceptance criteria for engineering.


* Collaborate with cross-functional teams - Engineering, UX, Controls, and Operations - to deliver complex, multi-release initiatives on time and within scope.


* Own and refine the backlog for one or more product areas; prioritize work using data, client feedback, and business impact.


* Partner with product delivery and commercialization teams to articulate the value proposition and enable go-to-market, including packaging, pricing inputs, and readiness.


* Serve as a functional subject matter expert on product capabilities, conduct demos and walkthroughs for internal stakeholders and leadership.


* Proactively communicate status, risks, and issues with clear mitigation plans; drive decision-making and unblock delivery.


* Leverage user research and product analytics to identify friction points, inform roadmap decisions, and measure outcomes.


* Ensure compliance with internal controls and relevant payments standards and rules as features evolve.

Required qualifications, capabilities, and skills



* 5+ years of experience (or equivalent expertise) in product management or closely related roles.


* Proven ability to deliver against a product roadmap, including backlog management, prioritization, and issue/defect resolution.


* Demonstrated success collaborating with cross-functional teams to drive measurable business outcomes.


* Excellent verbal and written communication skills with the ability to simplify complex topics for diverse audiences.


* Data-driven mindset; comfortable interpreting product metrics and using insights to guide decisions and trade-offs.

Preferred qualifications, capabilities, and skills


* Prior payments experience across one or more rails or use cases (e.g., ACH, RTP, Wires, Card, Cross-border).


* Working knowledge of APIs, modern engineering practices, and the Agile product development lifecycle.


* Experience leveraging data to understand user behavior, define KPIs, and evaluate experimen...