Product Director -Business Central

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Business Banking Product Director for the Business Central Area Product, you will play a crucial role in the SMB Client & Frontline Experiences (SMB CFX) organization.

You will be responsible for creating dynamic solutions that enhance connectivity across channels, boost banker productivity, and provide efficient experiences for business clients and frontline teams.

In this high-visibility Executive Director role, you will lead efforts to enable banker productivity and client relationship growth, supporting SMB CFX's mission to build trust with the frontline through innovative tools.

You will collaborate with engineering, data science, product, design, legal, and other business lines to define objectives and strategies, managing dependencies to deliver integrated solutions.

Your role involves translating banker and client needs into scalable capabilities adopted across channels and roles.

Leveraging your expertise in data products and technologies, you will guide the design and integration of advanced solutions.

You will build and execute a multi-year product vision, launch innovative products, and ensure exceptional client experiences.

Your responsibilities include owning product performance and applying an Agile model for delivery.

Success requires influencing senior stakeholders to deliver measurable business outcomes, shaping the future of Business Central for bankers and clients.

Job responsibilities


* Define and drive a multi-year product strategy and vision for Business Central, sequencing a multi-quarter roadmap that delivers measurable outcomes for bankers, frontline teams, and Business Banking stakeholders.


* Own product performance across stability, scalability, and adoption; prioritize investments and enhancements to meet business objectives and improve frontline and client experiences.


* Lead a direct area product team while providing highly matrixed leadership across Technology, Data, Design, and multiple Lines of Business and products to align objectives, manage dependencies, and deliver integrated solutions at scale.


* Translate banker and client needs into clear capabilities, simple workflows, and experience standards that drive frontline adoption across channels.


* Apply an Agile operating model to plan and execute delivery-owning backlog prioritization, story refinement, and release management for predictable execution.


* Establish and track product KPIs, usage/adoption metrics, and business impact; use insights to inform prioritization and continuous improvement.


* Guide the design and integration of solutions across enterprise platforms, leveraging data products, systems, and technologies (e.g., APIs, microservices, data platforms) where appropriate.


* Influence senior stakeholders across Product, Technology, ...