Claims Transformation Domain Lead

JOB DESCRIPTION

The VP, AI Integration Lead will drive the modernization and automation of Chubb's claims operations, with a focus on embedding AI throughout the business.

Reporting to the Head of North America Claims Transformation, this leader will serve as a critical liaison between business teams and AI/engineering, ensuring technology solutions are fit for purpose and requirements are properly coordinated across all stakeholders.

The role will lead top strategic business initiatives and AI-driven integrations across the claims portfolio, contributing to operational efficiency, business value, and improved customer outcomes.

Key Responsibilities


* Lead the end-to-end design, execution, and optimization of complex technology solutions, partnering with AI and business teams


* Translate business needs into technical requirements for AI solutions, ensuring alignment with claims operations and strategic objectives


* Coordinate cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scope


* Develop and maintain project plans, timelines, and risk mitigation strategies for AI-driven initiatives


* Create and maintain comprehensive project documentation, including timelines, budgets, and executive status reports


* Drive change management and adoption of new automated processes, including training and communications for claims staff


* Analyze process performance, identify opportunities for further automation, and implement continuous improvements


* Stay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation


* Lead and execute special projects as assigned, spanning process improvements and new AI-driven initiatives

QUALIFICATIONS



* 7+ years of experience in process engineering, operations, or project management, with a focus on automation or AI integration, preferably in insurance or financial services


* Demonstrated experience leading cross-functional teams and delivering complex projects in an agile environment


* Strong understanding of AI/ML concepts and their application to business process automation


* Outstanding communication skills, able to translate technical concepts for business stakeholders and vice versa


* Experience with claims operations is highly desirable


* Bachelor's degree in engineering, business, or related field; advanced degree or relevant certifications (Six Sigma, PMP, Agile) a plus


* Strong analytical and critical thinking skills; data-driven decision maker


* Initiative-taking, adaptable, and able to navigate ambiguity


* Collaborative, inclusive, and able to drive consensus across diverse teams

The pay range for the role is $180,000 to $275,000.

The specific offer will depend on an applicant's skills and other factors.

This role may also be eligible to participate in a discretionary annual incentive program.

Chubb offers ...