MPCI Supervisor

JOB DESCRIPTION

Essential Job Duties and Responsibilities:


* Coordinates the work of department personnel by planning and directing work assignments, interpreting and communicating policies and procedures to department staff, recommending personnel actions (for example, promotions, disciplinary actions, etc.)


* Develops and organizes the workflow through the department.

Monitors processing deadlines and work output of the department to ensure that processing deadlines are met.


* Trains new and existing staff about department procedures, programs and system changes.

Monitors work performance of staff to ensure that company procedures are followed.


* Analyzes and resolves work problems and assists staff in solving work problems.


* Informs supervisor and management personnel of status and concerns of department.


* Monitors new software releases and upgrades to ensure proper use and utilization.


* Coordinates the updating and maintenance of procedure manuals and guidelines.


* Coordinates and supervises the underwriting and processing of complex and difficult policies.


* Coordinates the review of insurance applications and other policy forms and documents to evaluate, classify and rate insurance coverages.


* Communicates by phone and by mail with agents and field personnel about complex and difficult policies.


* Enters data into the computer and updates records.


* Monitors and checks outgoing reports and policy forms for accuracy.


* Assists with other duties as necessary.

Knowledge, Skills, and Abilities:


* In-depth knowledge of MPCI program and specialty programs and the applicable underwriting rules and procedures.


* Ability to positively direct the work of others, including the ability to make and communicate work assignments and resolve issues affecting staff members.


* Ability to train new employees about job tasks and to update current employees about process changes.


* Ability to comprehend agents' questions and concerns over the telephone and to provide correct, courteous answers.


* Ability to organize and prioritize multiple tasks.


* Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.


* Ability to learn and apply detailed information about the company's products, services, processes and systems.

Ability to use the company's terminology.


* Experience in the use of department equipment and general office practices.


* Ability to perform basic and complex mathematical calculations.


* Ability to remain calm and professional.


* Ability to work well with people in a team environment.


* Ability to work from oral and written communications.


* Ability to maintain confidentiality.


* Ability to assist in other work-related areas as required.

The pay range for the role is $56,000.00 to $79,000.00.

The specific offer will depend on an applican...