HPE Networking Critical Account Manager

HPE Networking Critical Account Manager

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

The Critical Account Manager plays a pivotal role within HPE Networking's Global Services Organization.

This leader drives the technical and business collaboration required to ensure customer satisfaction and protect business continuity for HPE Networking's most strategic and high‑impact accounts.

They will coordinate cross‑functional teams-spanning R&D, Product Management, Engineering, Sales, and Services-to deliver permanent issue resolution and reinforce our customer‑for‑life culture.

Acting as the primary voice of HPE Networking during critical escalations, this individual is essential to safeguarding long‑term customer relationships and future business opportunities.

Responsibilities


* Develop and execute a comprehensive customer satisfaction plan, influencing cross‑functional teams to meet agreed‑upon objectives and timelines.


* Lead all communication and coordination efforts for critical customer issues, ensuring consistent progress and alignment.


* Deliver frequent, concise, and technically accurate updates to customers and executive leadership.


* Navigate rapidly evolving challenges with creativity, adaptability, and a commitment to achieving mutually beneficial outcomes.

Education & Experience


* 5+ years in customer‑facing service, engineering support, or related delivery roles.


* Experience in service or technical escalation management is a plus.

Knowledge & Skills


* Proven ability to manage complex, cross‑functional technical issues in high‑pressure environments.


* Broad high level knowledge of networking products, solutions, and use cases.


* Exceptional ability to collaborate with technical teams (R&D, Field, Partners, third parties) to drive analysis and resolution.


* Skilled in influencing, negotiating, communicating, and delegating to maintain steady progress during technical and business collaboration.


* Demonstrated commitment to a customer‑first, whatever‑it‑takes mindset during issue resolution.


* Outstanding verbal and written communication skills, with confiden...