Customer Order Management & Logistics Support Specialist

Customer Order Management & Logistics Support Specialist

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.

You were made to create Better Care for a Better World: as a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement.

You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose.

You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories.

In this role, you’ll help us deliver better care for billions of people around the world It starts with YOU.

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

As a Customer Order Management & Logistics Support Specialist, you will serve as the primary liaison for key customers, ensuring seamless execution of the end-to-end order-to-delivery (OTD) process.

You will manage complex replenishment cycles, maintain accurate order data in SAP R/3, and collaborate closely with internal stakeholders across the EMEA region.

Your role is critical in driving customer satisfaction, optimizing inventory levels, and supporting continuous improvement in order management operations.

In addition to managing your own customer portfolio, you will support team leadership by stepping in during the Team Leader’s absence—overseeing daily operations, coordinating task allocation, and supporting team performance.

You will also lead continuous improvement initiatives by analyzing service performance across all customers, identifying process gaps, driving efficiency and service enhancements.

Key Responsibilities:


* Customer Inventory: Execute end-to-end order lifecycle for key CMI/VMI customers, ensuring alignment with demand forecasts, maximizing service levels, and sustainability targets.

Leverage advanced forecasting techniques and real-time customer insights to optimize replenishment and cross-selling (e.g.

product alternatives, promotions).


* Complex Order Fulfillment Execution: Manage the full order-to-deliver process for a portfolio of high-value customers.

Ensure accuracy and timeliness across order entry, SAP validation, stock checks, logistics coordination, and delivery execution.

Resolve exceptions and provide tailored solutions in real time.


* Dispute & Claims Resolution: Oversee logistics claims through Dispute Case Management, ensuring thorough investigation, documentation, and resolution.

Coordinate with internal stakeholders to issue credit/debit notes and manage returns.


* Custom...