Sr. Director, Strategic Program Management

Purpose
Lead enterprise-wide delivery coordination for strategic customers with multiple products, business groups, and functions.

Ensures delivery on commitments, maintains a single company-wide view of risk, and resolves cross-functional issues with speed and clarity.

Responsible for integrated delivery, risk management, visibility across the company for multiple product lines, and customer satisfaction.

Primary scope


* Stand up and run the integrated operating cadence for assigned strategic customers


* Create and maintain a single cross-company delivery plan


* Maintain one consolidated view of milestones, dependencies, risks, and customer-critical issues


* Drive escalation and resolution of issues that cut across organizational boundaries


* Ensure customer commitments are pressure-tested internally and tracked rigorously


* Provide executive leadership with a clear, honest view of health, risk, and actions needed


* Serve as the internal quarterback for strategic customer delivery, especially during ramps, launches, and periods of elevated execution risk


* Act as the bridge between General Management, Supply Chain, Operations, and Sales teams.


* Facilitate regular communication between teams to allocate constrained resources


* Provide a unified view of the customer internally and will be the final source of truth for cross-business execution

What this role owns


* Integrated customer delivery plan


* Cross-company governance cadence


* Risk register and mitigation tracking


* Anticipate cross-functional, cross-business unit issues and can convene stakeholders to problem solve and manage the escalation process internally and with the customer


* Continuous awareness and ability to articulate the state of the customer


* Alignment around customer priorities, tradeoffs, and recovery plans


* Internal accountability for "no surprises"

Success measures


* On-time delivery to customer commitments


* Early identification of risks and reduction of "late surprises"


* Speed of cross-functional issue resolution


* Accuracy and credibility of executive/customer status reporting


* Customer escalation frequency and severity


* Revenue-at-risk visibility and recovery effectiveness


* Leadership confidence that Coherent is operating as one company on strategic accounts

Qualifications and Experience


* Bachelor's degree required


* Minimum 10 years of leadership experience in B2B technology program management, operations, or product management roles, with significant exposure to hardware or industrial products.

Experience in the laser, photonics, or related high-tech industry is highly preferred


* Lead culturally and technically diverse internal stakeholders across regions


* Able to drive outcomes without direct authority


* Proven success in planning and executing strategic relationships


* Prior experience in a leadership...