Senior Director of Software Engineering - Trust & Security

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As a Senior Director of Software Engineering at JPMorganChase within Connected Commerce Technology, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains.

Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.

Job responsibilities



* Leads multiple identity, authentication, and customer-access technology programs and process implementations across departments to achieve firmwide technology objectives, including CIAM modernization, password-less adoption, and measurable developer productivity uplift through AI and automation.


* Directly manages multiple areas with strategic, transformational focus (e.g., identity architecture, authentication engineering, developer platform/tooling, and site reliability for CIAM services), ensuring alignment to business outcomes and secure-by-design principles.


* Provides leadership and high-level direction to software engineering and platform teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business, including public cloud (AWS) and hybrid environments.


* Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives while balancing security, customer experience, time-to-market, and regulatory/compliance needs.


* Manages multiple stakeholders, complex projects, and large cross-product collaborations spanning identity proofing, authorization, risk-based adaptive authentication, and login experience across web and mobile channels.


* Influences peer leaders and senior stakeholders across business, product, and technology teams to drive adoption of IAM standards (SAML, OAuth 2.0, OIDC, FIDO2/WebAuthn) and modernization of CI/CD, testing, observability, and incident practices.


* Champions an AI-augmented engineering culture that increases productivity and efficiency-defining and tracking KPIs for code velocity, test coverage/quality, change failure rate, and MTTR through AI copilots, generative test creation, and automated code review.


* Sets the vision and roadmap for agentic capabilities across the CIAM platform (e.g., autonomous runbooks for cert rotations, policy-as-code validation agents, incident triage/remediation agents, and developer assistants for API/SDK integration), ensuring safety, guardrails, and auditability.

Required qualifications, capabilities, and skills



* Formal training or certification on software engineering concepts and 10+ years applied experience.

In addition, 5+ year of experience leading technologists to manage, antici...