Real Estate Review Director

Real Estate Review Director, ED (Residential)

Bring your expertise to JPMorganChase.

As part of Risk Management and Compliance, you are at the center of keeping the firm strong and resilient.

You help the firm grow responsibly by anticipating emerging risks and applying expert judgment to real-world challenges that impact our customers and communities.

As a Real Estate Review Director in the Valuation Services Group (VSG) within Commercial Bank Risk, you will lead residential appraisal review operations across a multi-state region.

You will directly manage Residential Real Estate Review Leads and their teams focused on complex 1-4 family residential collateral, ensuring adherence to firm policy, USPAP, and FIRREA/Interagency appraisal guidelines while driving consistent quality, timely SLAs, and strong stakeholder outcomes.

Job responsibilities


* Regulatory, policy, and quality governance
+ Own regional adherence to the firm's appraisal policies and residential regulatory requirements (USPAP, FIRREA/IEG) for 1-4 family properties; serve as primary contact for internal audit and bank examiners and promptly remediate issues and findings
+ Implement and continuously improve residential appraisal quality control programs that meet safety and soundness expectations, communicating systemic issues and corrective actions across offices and partners


* Reconsiderations of Value (ROVs)
+ Lead a standardized, regulator-aligned ROV process that safeguards appraiser independence, requires credible market evidence, resolves requests within defined SLAs, tracks outcomes (overturn rates/root causes), and feeds lessons learned into reviewer guidance and vendor remediation


* Manager review escalations
+ Establish clear residential appraisal escalation thresholds and routing to Director (or designee) for complex or high-risk files; ensure documented second-level review and final sign-off, timely issue resolution, and communication to stakeholders


* Operational performance and vendor oversight
+ Set and manage residential appraisal SLAs, throughput, and cycle times; ensure consistent, timely, and credible review outcomes across all regional teams; drive process remediation where gaps are identified
+ Lead residential vendor management and oversight to ensure independence and performance; resolve escalations and complex/atypical assignments (e.g., high-value, unique property types, complex zoning/land considerations)


* Market awareness and residential risk management
+ Maintain current understanding of local and regional residential market dynamics (inventory, price trends, seasonality, new construction, condo/co-op nuances) and broader macro factors that influence residential values; proactively identify and mitigate emerging risks
+ Oversee special projects and targeted reviews (e.g., focused audits on luxury, rural, or non-conforming properties; reconsider...