Warehouse Operations Manager

Role Overview

The Warehouse Operations Manager is responsible for the operational leadership and service delivery of DHL Global Forwarding’s primary UK airfreight gateway near Heathrow.

 Managing a team of 6 direct reports and approximately 140 indirect reports.  The role oversees all warehouse and gateway cargo activities, ensuring the safe, compliant and efficient handling of import and export airfreight.

Operating within a highly regulated environment, you will ensure compliance with aviation security, dangerous goods, GDP/MHRA and health & safety requirements while maintaining high standards of operational performance and customer service.  You will lead a large operational team within a complex, unionised environment and work closely with internal departments, regulatory authorities and customers to deliver operational excellence.

The role requires strong leadership, effective resource management and a commitment to continuous improvement.

 

Key Responsibilities:



* Lead the operational delivery of DGF’s primary UK airfreight gateway, overseeing all warehouse and gateway activities at the Heathrow depot.


* Ensure the efficient and compliant handling of import and export airfreight in line with regulatory, security and operational standards.


* Develop and maintain strong working relationships across operational departments to support service delivery and internal and external customer satisfaction.


* Act as, or develop into, an Aviation Security Nominee joining the team for the site in accordance with CAA aviation security requirements.


* Oversee Dangerous Goods compliance and operational training in conjunction with the UK Airfreight Compliance Manager.


* Ensure full compliance with GDP/MHRA requirements in partnership with the site Responsible Person.


* Manage operational resources with 6 direct reports across a complex shift pattern consisting of approximately 140 unionised employees.


* Maintain high standards of yard and warehouse housekeeping and maintenance in collaboration with the Facilities Manager.


* Oversee the management, compliance and training related to Material Handling Equipment (MHE), including supplier management and procurement.


* Promote and drive a strong culture of Health & Safety in partnership with the National Health & Safety Manager.


* Develop and utilise operational performance metrics to drive service quality, productivity and efficiency.


* Champion continuous improvement initiatives and support the implementation of new technologies as part of the First Choice programme.


* Foster an engaged and communicative working environment while maintaining clear routines, standards and operational discipline.


* Ensure all operational activities and interactions comply with the DPDHL Code of Conduct and all relevant compliance requirements, including anti-corruption policies.


* Contribute to and support continuous improvement initiativ...