Director of Process Improvement

Essential Duties and Responsibilities:

- Responsible for developing an effective Business Process team who will manage the analysis and implementation of sustainable business solutions.

- Provide recommendations for the use of technologies in the organization's various departments and projects.

- Oversee the development of business analytics to identify and drive opportunities.

- Support proposal activity for new business processes as needed.

- Oversee timely and accurate reporting of operational metrics.

- Provide leadership to multiple Business Process and Analyst teams and functions .

- Oversee the business continuity function in disaster recovery planning,
- Oversee all analyst activities, including the Quality Assurance testing function

Job Specific Essential Duties and Responsibilities:

Strategic Leadership & Governance

- Define and execute the enterprise process improvement strategy aligned to corporate objectives and federal contract priorities.

- Establish governance, prioritization, and intake processes for process improvement initiatives across programs and shared services.

- Serve as the senior authority and primary point of contact for process improvement within the organization.

- Partner with executives and senior leaders to identify high impact improvement opportunities tied to cost, schedule, quality, risk, and customer satisfaction.

- Regularly brief executive leadership and contract stakeholders on improvement progress, outcomes, and risks.

- Build strong partnerships across programs, functions, and customer facing teams.

Technology & Automation Enablement

- Partner with IT and Digital teams to align process improvement with system modernization, automation, and AI initiatives.

- Evaluate opportunities for workflow optimization, automation, and system enhancements as part of improvement efforts.

- Ensure business processes are clearly defined and ready for technology enablement ("process before tools").

Federal Contract & Compliance Support

- Ensure process improvements support compliance with federal regulations, external certifications, and quality management requirements.

- Align improvement initiatives with performance targets, audit outcomes, and risk mitigation objectives.

- Collaborate with Quality, Risk, and Program Management teams to embed sustainable controls and monitoring into improved processes.

Continuous Process Improvement Execution

- Oversee and guide complex, cross functional improvement initiatives using Lean, Six Sigma, PDCA, and related methodologies.

- Establish and monitor performance metrics to verify that improvements deliver measurable, sustained results.

- Standardize tools, templates, and best practices for process improvement across the organization.

People Leadership & Capability Building

- Lead, mentor, and develop a team of process improvement professionals (e.g., Black Belts, Green Belts, analysts).

- Set goals, manage performance, and support career development...