Customer Service- Inside Sales Representative

About Bray International

Founded in 1986 Bray International is a global leader in industrial valves, actuators, and control products, delivering innovative flow control solutions to customers in more than 40 countries.

As a privately held company with nearly four decades of engineered excellence, Bray has built a strong reputation for high-performance products, superior value, and exceptional customer service.

Our fully integrated product line serves over 12 diverse industries, meeting the rigorous demands of the process sector with reliability and precision.

Driven by a long-standing commitment to excellence, Bray offers the stability of a trusted, privately owned organization that continues to grow through innovation, collaboration, and integrity.

Guided by our vision to be the most respected and successful valve, actuator, and controls company in the world, Bray places people—our employees, customers, and partners—at the heart of everything we do.

We pursue progress through continuous improvement, a family-like culture, and an entrepreneurial spirit that shapes the future of flow control solutions.

Position Overview

Bray Commercial, a division of Bray International, Inc.

is seeing an Inside Sales Representative to join the team in its headquarters in Houston, TX.  The Inside Sales Representative provides constant customer contact, building and enhancing business relationships.

This position is a key role in working with customers in an assigned territory on a day-to-day basis and in meeting the highest standards of customer service.

Responsibilities include:


* Work in conjunction with outside sales representative to maintain and grow Bray Commercial products sales within assigned territory(s).


* Process customer orders in an efficient and timely manner through Bray’s operating system.


* Prepare verbal and written price quotations and written pricing agreements to customer base.


* Follow up sales quotation in a timely manner.


* Promote premier customer service the inside salesperson will be required to process all.

customer requests, phone inquiries, fax requests, expedite requests and email requests in a timely, accurate, expeditious and professional manner.


* Work closely with Bray Commercial Production to ensure orders are processed and delivered as promised to customers.


* Process credits and returns.


* Address customer concerns and complaints in a timely and professional manner.


* Work closely with other inside team members to lend assistance when excessive workload occurs in other areas of the department.

Qualifications:


* High School Diploma or GED Required


* College degree preferred.


* Customer service experience in an industrial sales environment is a plus.


* Working knowledge of Microsoft  365: Excel, Word and Outlook. 


* Professional demeanor, selling style, and appearance.


* Exceptional verbal communication and presentation skills.


* Exc...