Customer Success Associate - Payments

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.

As a Customer Success Associate in Merchant Services, you support customers in their journey toward achieving their desired outcomes.

Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role.

Job responsibilities



* Helps execute product adoption, expansion, and retention activities to support a healthy customer base


* Attends and participates in regular account meetings while keeping thorough notes to ensure accountability for customers


* Investigates and resolves customer issues in a timely and efficient manner


* Tracks and analyzes key metrics to measure customer success


* Identify and qualify potential merchant leads through research, outreach, and follow-up activities.


* Support the sales team in developing and maintaining a pipeline of prospective clients for merchant solutions.


* Schedule and coordinate meetings, demos, and follow-ups with merchants and internal stakeholders.


* Build positive relationships with merchants, acting as a point of contact for day-to-day inquiries and support.


* Gather feedback from merchants to help improve products and services.


* Prepare regular reports on merchant feedback, sales pipeline status, and onboarding metrics.

Required qualifications, capabilities, and skills



* 2+ years of experience or equivalent expertise in customer success or a relevant domain area


* Strong verbal and written communication skills


* Comfortable using technology with a willingness to learn new technological skills, programs, and tools


* Demonstrated analytical skills and critical thinking ability

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more...