Senior Learning Specialist, Chase Travel

Job Responsibilities


* Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence


* Demonstrate the necessary fundamental training concepts, including facilitation, instruction, and classroom management to ensure optimal learning


* Promote an active and engaged learning environment throughout the Training Department


* Work collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action


* Manage new hires according to company policies and procedures


* Coach and motivate employees to achieve optimal performance; provide developmental feedback to advisors during new hire and recurrent training


* Administer written and online knowledge checks and provide reports of participant performance


* Collaborate with leadership ensuring trainees are appropriately coached throughout their training program


* Hold learners accountable for performance expectations, with documented coaching to defined metrics


* Develop relationships with internal teams to identify changes in workflow or functions that may require new or revised training


* Perform other duties as assigned within the scope of responsibilities and requirements of the position

Required qualifications, capabilities, and skills


* Bachelor's degree in learning and development or education-related field plus 2+ years of experience working in learning and development, OR 5+ years of equivalent work experience required


* Excellent verbal and written communication and facilitation skills to maximize effectiveness of learning and knowledge transfer


* Demonstrated ability to effectively self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.


* Understanding of and ability to apply adult learning methodologies


* Demonstrated project management skills with practical experience in managing multiple projects concurrently


* Exceptional interpersonal skills and training style including the ability to create a professional learning environment.


* Strong public speaking skills with the ability to engage learners throughout training and learning opportunities


* Extensive experience with Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint)


* Working knowledge of appropriate technology, travel industry GDS is required (TravelPort+, Sabre)


* Ability to apply a sound understanding of business acumen and adult learning practices


* Flexibility for occasional travel, domestic and/ or international

Preferred qualifications, capabilities, and skills


* Experience in the travel and loyalty marketing industry a plus

Shift Patterns/Work Schedule: Flexible/changes class to class, including occasional nights and weekends

Chase is a leading financial services firm, helping nearly half of A...