Product Manager Specialist

Company

Federal Reserve Bank of Chicago

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service.

FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.

Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.

Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

The Core Payment Product Manager helps develop strategic, multi-year product strategy and revenue plans for Core Payment Solutions.  Follows the product development management process, including product proposal development, business case justifications, and investment plans. 

The Product Manager is responsible for the product planning and execution throughout the product lifecycle.

This includes gathering and prioritizing product and customer requirements, setting the product vision, and working closely with design, development, sales, marketing and customer support to ensure that revenue and customer satisfaction goals are met.

The Product Manager must also ensure that the product’s strategy supports the overall strategy and goals of Federal Reserve Financial Services. 

The Product Manager works with development teams leveraging a scaled agile methodology for product management.  This role provides business, technical, analytical, and marketing support to the Customer Relations and Support Office and Federal Reserve System clients and supports the development and implementation of new products and services.

 Principal Duties and Responsibilities

•Identifies and develops changes to Core Payments capabilities including National Settlement Services and ABS.  Manages product portfolio through their life cycle.

Drafts product vision and business requirements

•Conducts regular customer sensing to gain input into product development

•Helps manage new business development with other business lines

•Participates and represents Core Payments in various System level groups to support product efforts 

•Partners with Marketing to ensure plans are in place to support product and revenue goal...