Director of Fraud Prevention

The Director of Fraud Prevention is responsible for the leadership, support, and on-going development of the Fraud Prevention department.

The role is critical to executing the bank’s strategy for addressing fraud prevention, detection, investigation, analysis, and reporting; leveraging experience as well as industry and law enforcement relationships.

The Director of Fraud Prevention is responsible for leading and managing the fraud risk management program which includes all payment and document related fraud, working fraud alerts, research fraud activity and the reporting and escalation of fraud trends.

In addition, the Director of Fraud Prevention will collaborate and partner with various lines of business to minimize and mitigate fraud risk for the bank and our customers.

Position Responsibilities:


* Develop and implement comprehensive fraud prevention strategies and programs to safeguard the bank and its customers from various types of fraudulent activities, including but not limited to identity theft, payment fraud, account takeover, and cyber fraud.


* Responsible for leading the team by providing regulatory guidance, policy and standards on all matters relating to an effective Fraud program.  Specific emphasis on Regulation E, and the Uniform Commercial Code.


* Lead a team of fraud prevention associates providing  training, coaching, mentoring, establishing performance metrics and conduct performance reviews


* Leads efforts in financial analysis of fraud alerts.

Builds and reports fraud metrics.


* Creates operating procedures and key controls to support fraud detection and mitigation


* Leads and participates in fraud governance meetings.

Memorializes decisions, tracks and articulates progress in enterprise fraud initiatives.


* Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met.


* Keep abreast of changes to state and federal requirements and standards and changes to banking practices and emerging risk management techniques.


* Assist with annual Fraud Program Evaluation and Model Validation(s)


* Provide assistance and direction to the internal audit department, outside auditors and regulatory examiners during compliance exams and audits.  Assist management in preparing responses to regulatory exam recommendations, Ensure department’s compliance with record retention requirements.


* Demonstrate strong investigative/analytical skills and be able to formulate and clearly articulate a supportable rationale behind the decisions of the alerted activity while complying with departmental procedures.


* Use independent and professional judgment when reviewing Fraud alerts and cases in addition to all policies and procedures and meet regulatory standards – ensure management team is monitoring and escalating any concerns with alert aging as necessary.     
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