Service Team Manager - Cooling

As a Service Team Manager - Cooling, you will build and lead high-performing field service teams across Norway and Sweden.

You will ensure safe, on-time, high-quality delivery for our customers, drive customer satisfaction and growth, and bring structure and planning excellence to a visible, scaling function within our business.

What you'll be doing


* Own delivery & planning: Build the plan, schedule resources, manage backlog/utilization, and deliver services on time, on budget, and to SLA.


* Lead & grow the teams: Hire, coach, and develop two country teams; establish clear goals, routines, and ways of working.


* Customer success & growth: Elevate satisfaction, identify opportunities, and partner with Sales to scope upgrades, retrofits, and services.


* Cooling focus: Coordinate solutions for air & liquid cooling; collaborate with specialists; ensure commissioning quality and robust RCA/problem-solving.


* Lifecycle & quality: Embed best practices in preventive/condition-based maintenance, documentation, and continuous improvement.


* Digital & data: Promote connected/digital services (BMS/SCADA integration, alarms, trends) to improve uptime and efficiency.


* Safety & cybersecurity: Champion a Safety-First culture and comply with customer cyber requirements and local regulations.


* Partners & vendors: Manage subcontractors/OEMs; secure standards, costs, and delivery excellence across both countries.

What will help you succeed


* Proven track record leading service operations/teams with strong planning, structure, and execution in field environments.


* Background in services (e.g., HVAC/cooling, building services, industrial maintenance, or similar).


* Technical understanding of cooling (air/liquid, chillers, DX/VRF, CRAC/CRAH, BMS/SCADA)


* Clear communication in English & a Nordic language.


* B driver's license and Nordic travel required.



* Nice to have: Data center exposure; commissioning & SLAs; knowledge of F-gas/cooling regulations.

What's in it for you:


* Leadership role with opportunity to shape and develop a high-performing technical team


* Continuous learning and development in advanced technical systems and equipment


* Direct impact on customer success and business growth through service excellence


* Dynamic work environment with diverse technical challenges


* Career advancement opportunities in technical service management

Why Schneider Electric


* Professional Growth: Learning, certifications, mentorship, and real career paths.


* Innovative Environment: Work at the intersection of electrification, automation, and digital services.


* Work-Life Balance: Flexible arrangements and well-being support.


* Global Impact: Help customers run safe, efficient, and sustainable operations.


* Inclusive Community: We value diversity and ensure everyone can contribute at their best.

Inspired? Apply today.
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