Domestic Operations Agent

Job Title: Domestic Operations Agent

Job Location: Chicago, Illinois

We have an exciting opportunity for an experienced DOMESTIC OPERATIONS AGENT to direct and coordinate the domestic land/air movement of freight, This Agent will ensure constant optimization to deliver maximum productivity; ensures compliance with group business strategy and local business environment; adhere to regulations and internal procedures; and manage the ongoing interface with Customer Service, Product, and Global Service Centers.

Key Responsibilities:


* Handle incoming customer calls with the intent of providing customer satisfaction, retention, and growth


* Perform and direct overall order and service-related activities for assigned Key Accounts


* Ensure timely and accurate information is provided to customers in a professional manner


* Respond to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers


* Facilitate resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with customer with broad use of discretion


* Provide advanced customer support


* Act as a liaison with various departments to ensure complaints are resolved to the customer's satisfaction


* Recommends operational improvements


* Support First Choice, ISO and Process Improvement Company initiatives


* Ensure adherence to all Company Best Practice processes and principles


* Review and escalate Profit and Loss issues to improve operational performance to include cost controls, vendor management, account profitability, carrier selection and other profit enhancing opportunities


* Achieve established company and individual Key Performance Indicators


* Other similar responsibilities as needed/assigned

Skills / Requirements:


* 5+ years Freight Forwarding experience


* Competent with Logistic Management or similar programs


* Functionally competent with MS Office


* Strong, applicable problem solving /analytical skills


* Demonstrated Organizational Skills


* High Level Leadership Skills (communication, motivation and interpersonal skills)


* Demonstrates strong communication capabilities


* Easily capable of making well informed decisions

Pay Range: $19.39 - $25.85/hr.

(Based on Experience)

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


* Vision: Optional coverage for exams, frames, and contacts.


* Dental: Optional coverage for preventive, basic, and major services.


* Paid Time Off: 7 major holidays, 8 floating holidays, a...