Service Desk Analyst

Primary Functions: 
• The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is 
part of the Service Desk & Technical Management (Service Support Operations Center) 
functions, which provide the primary point of contact for our customers.

Those contacts are 
categorized as Incident, Problem, Event Management, and Service Fulfillment initiation. 
• The SCA creates/updates the contact identification (type), creation and logging, 
categorization, prioritization, diagnosis, resolution for the resulting Service Center ticket 
(iTask); or if required, escalation to the next level of support or closes the iTask as appropriate

Job Qualifications: 
The qualifications we are looking for are mixture of work experience and educational background. 
They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) 
along with soft skills (competencies) needed for the role: