Sr Technical Support Consultant

Responsibilities


* Diagnose and resolve complex software problems in the areas of system configuration/setup, product functionality and bugs/enhancements.


* Document issues and customer requests, following standard operating procedures and meeting SLAs.


* Explain and demonstrate system issues to product development teams and convey customer


* Troubleshoot and repair production databases, using sound understanding of relational database concepts such as indexes, foreign keys and triggers to safely perform the


* Develop training content for customers and support team members.


* Mentor junior team members.


* Write and execute Structured Query Language (SQL) code against large databases.



* Working Revenue Cycle Solution, Patient Accounting, and claims.

A successful candidate would possess the following qualities:


* Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on patient care.


* Solid analytical, research, and time-management skills with great attention to detail.


* Excellent verbal and written skills interacting with development teams and clients around the globe.


* Self-driven and a fast learner in a demanding environment.


* Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

 

Qualifications

Academic and Professional Qualifications:


* Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.

 

Mandate Experience

Minimum of 5 years relevant working experience in US accounting/Claims Management

Relevant working experience in Accounts receivable, Account Payable, Fixed Assets, General accounting and handling Banking compliance and claims

 

Working Arrangements:


* Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)


* Able and willing to work after-hours, on-call and/or holidays