Employment Coach Specialist - Idaho, Remote

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.

- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.

- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.

- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.

- Collaborate with team members to provide expertise and support in resolving participant issues effectively.

- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.

- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.

- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.

- Perform additional duties as directed by leadership to support program objectives.

- Complete timely updates, including maintaining case notes, in multiple systems for customer cases.
- Achieve weekly, monthly, and quarterly performance and quality goals.
- Stay abreast of policies and procedures.
- Develop an employment action plan (Work Plan) with customers, guiding them towards employment.
- Assess customers' needs and provide necessary support, such as bus passes, gas vouchers, and clothing vouchers.
- Review program requirements with customers.
- Link customers to employers and/or training/education providers to fulfill their Work Plan.
- Track customers' progress and participation in their assigned activities.

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Requirements:

Must reside in state of Idaho

Must be willing to work the adhered schedule of 8-5pm

Ability to work 1 day at the Department of Labor or local library

Maintain reliable attendance during the first 90 days of assignment

This position is remote and will require quiet workspace in your home for remote work.

Home Office Requirements:
- Reliable High Speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace

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EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran s...