Front Office Duty Manager - InterContinental Hayman Great Barrier Reef

About us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries.

As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

About the Role

As Front Office Duty Manager, you will oversee all aspects of Guest Services operations to ensure a unique and memorable guest experience that brings the brand to life.

You’ll lead, motivate, train, and develop your team to operate at peak efficiency while maintaining high service standards.

Your responsibilities include ensuring all colleagues are trained in systems, security, cash handling, and quality procedures; conducting and participating in daily operations meetings to prepare and support the team; and maintaining a strong awareness of Workplace Health and Safety policies.

You will work closely with the Security Department to maintain a safe environment for both guests and staff.

In the absence of the Resort Manager, you will be responsible for supervising the overall hotel operation, including restaurants, bars, and events.

Additionally, you’ll monitor guest feedback from various channels to implement detailed action plans, liaise with the Front Office Manager to manage VIP guest schedules, and oversee the night audit and financial reporting functions.

You will also drive financial performance through upselling initiatives, ensure safe and accurate cashiering procedures, and manage labour costs in alignment with budgets and business demands.

Salary $80,000 + superannuation

What we need from you


* Completed tertiary studies in Hotel Management or a Business degree


* Minimum of 3 years’ related management experience in the 5-star luxury hotel industry


* Flexible availability, including nights, weekends, and public holidays


* Strong communication skills; approachable and able to handle both guest concerns and compliments


* Fluency in the local language; additional language skills preferred


* Strong interpersonal skills, both written and verbal


* Literate and tech-savvy, with knowledge of PMS systems—specifically Opera


* Current, clean driver’s licence


* Ability to travel on boats without experiencing seasickness


* QLD Responsible Service of Alcohol (RSA) Certification

What we offer


* World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gy...