Technology Support III - Markets Technology team

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commerical & Investment Bank - Equities Prime Financial Services Production Management team , you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Monitors, manages, and optimizes the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients


* Collaborates with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency


* Works closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team


* Communicates effectively with stakeholders to address challenges and provide timely updates


* Develops and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Hands on experience in technical support and applications support


* Strong communication skills and ability to work in diverse, global teams


* Advanced and demonstrable problem solving / analytical skills with a passion for technology


* Ability to work under pressure and deliver on time


* Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative


* Effectively adapt to necessary changes in work requirements, roles and responsibilities

Preferred qualifications, capabilities, and skills


* Bachelor's degree in STEM or related field, or equivalent experience


* Proficiency in Unix, SQL, Scripting, and Python


* Exposure to and/or support of cloud-based technology solutions


* Experience using AI for automating and streamlining daily tasks


* Exposure to monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk


* Experience or understanding of financial markets and trading systems would be beneficial

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands....