Quant Analytics Manager - Customer Analytics

Job Summary:
As a Data Science Manager on the Customer Segmentation Enablement team, you will lead a team of data engineers, data scientists & researchers, guiding end-to-end studies that inform product and business strategy.

Leveraging your expertise in SQL, Python, and statistical methods, you will analyze diverse datasets, synthesize findings, and deliver executive-quality insights.

Your work will shape the next generation of research, drive process improvements, and foster a culture of empathy and innovation.

You will partner closely with product leadership, senior business executives, and cross-functional teams to champion user experience and integrate research into design and development.

As a people manager, you will be responsible for leading, coaching, and developing your team, setting clear goals, providing regular feedback, and supporting their professional growth.

Key Responsibilities:


* 6+ years of experience in business strategy, analytics, or data science.


* Lead, coach, and develop a team of data scientists and researchers, setting clear goals and expectations to drive high performance.


* Proven track record of supporting team members' career progression and professional development.


* Clear and succinct written and verbal communication skills, able to frame and present messages for different audiences.


* Critical and analytical thinking, with the ability to maintain detail focus and retain big picture perspective.


* Ability to work independently, manage shifting priorities and projects, and thrive in a fast-paced, competitive environment.


* Excellent interpersonal skills to work effectively with a variety of individuals, departments, and organizations.

Required Qualifications, Capabilities, and Skills:


* 5+ years of experience planning and executing user research studies, including quantitative and big data analysis.


* Strong programming skills in SQL and/or Python; experience working with large datasets.


* Proficient in statistical concepts and methods, with a strong analytical and problem-solving mindset.


* Excellent communication skills, with the ability to synthesize and present complex findings to senior stakeholders.


* Demonstrated experience mentoring, training, and managing junior team members.


* Ability to drive multiple initiatives independently and manage competing priorities.

Preferred Skills and Qualifications:


* PhD/Master's degree or equivalent in Statistics, Mathematics, Computer Science, Data Science, Social Science, or a related field.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial ne...