Vehicle Services Administrator

Provide administrative support for the claim administration process


* High school diploma; GED or the equivalent combination of education and experience.


* At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.


* Knowledge of V-Tech application preferred.


* Good typing and 10 key skills.


* Strong computer skills along with a strong competency in Excel.


* Good telephone communication skills.


* Must possess strong customer service skills.


* Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.


* Must complete continuing education requirements as outlined by Crawford Educational Services.

#LI-CB3


* Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.


* Monitor assignment queue for new claims entered directly by clients.


* Use clients' application to obtain claim information and update clients with our field staff information.


* Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.


* Provide customer service to clients, insureds, claimants, etc.


* Escalate calls as necessary to other parties for resolution.


* Process invoice approval and review, confirm billing based on Non Sisdat client instructions.


* Ensure correct routing of invoices approved via manual approval process.


* Ensure correct documents are attached where appropriate.


* Process invoice corrections when needed.


* Monitor and resolve transmission queue errors.


* Assist management with reports or provide reports as needed.


* Performs other duties as needed.