Sales Department Shift Coordinator - Greenwich

IKEA Greenwich is looking to welcome a Sales Department Shift Coordinator to coordinate the daily operations of our Home Decoration, Home Organisation and Lighting departments.

In IKEA we call this a Customer Meeting Point Operations Coordinator. 

Step into a fast-paced role where you’ll coordinate daily operations within IKEA’s sales departments.

As a Customer Meeting Point Coordinator, you’ll lead people and routines, manage shifts, and ensure your area is set up to deliver a smooth, inspiring experience for both customers and co-workers.

WHAT WE OFFER    

• The Start Date of employment will be April 25th 2026.
• Starting salary of £30,290 per annum.
• 39 Hours working 5 days per week including day shift, evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.   

WORKING WITH US HAS ITS REWARDS 

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.  
• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers 
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans 
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

  ..as well so much more! 
 

WHAT YOU'LL NEED TO HAVE   
 
• ​​A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team.
• ​​​Good knowledge or ability and willingness to learn all relevant systems, commercial and operational processes and the ​tools within the area of Selling and Customer and how these apply to the IKEA Customer Meeting Point.
• ​Understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security.
• You are structured and can establish routines for large teams, with the capability to manage tasks and respond to business and customer needs by providing effective solutions within the area of responsibility.
• ​A considered decision-maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on flexibility, speed, and simplicity.

drawing on your experience to produce outcomes when confronted with the unknown and operational shifts.
 
 
WHAT YOU'LL BE DOING DAY TO DAY   

• ​​Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions.
• ​Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to maximise profitability and deliver on commercial priorities.
• ​Act on customer feedback to ensure that every customer has a consistent and high-quality experience by supporting the team in exceeding expectations of availability, quality standards and service
• ​Identify and...