Customer Project Manager

Schneider Electric has an opportunity for Customer Project Manager.

If you love innovation, problem solving and customer interactions, this job is for you!

Overview

The Customer Project Manager is the permanent and primary customer contact person for the duration of the project contract from the stage of project transfer from the Sales department (P0) through to the closure of the project (P3).

The Customer Project Manager manages from standard ETO up to large and complex ETO customer projects in line with the ETO CPP process and with the objective of executing the project to meet the required standard of quality, time, and cost.

He reaches a high level of customer satisfaction and maximizes the margin.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Management:


* Point of contact for Project and Technical Communication (except Customer Technical Leader/Manager is part of the Project Team) with the customer.


* Involves the customer in decision-making processes and provides regular information on project progress (progress reports)


* Actively gathers information on the customer and the customer's requirements / targets.

Project Execution (Planning, Steering & Controlling):


* Ensures that Sales initiates the hand over to execution.

Participation at Customer Kick Off Meeting and initiates internal project Kick Off Meeting.


* Handles the planning elements and milestones according Schneider Customer Project Process (ETO CPP) in coordination with the Project Planning, Operation, Engineering (Customer Service teams).


* Identifies and minimizes non-conformance costs.


* Leads and organizes status meetings for a regular project status review with the project team if required.

Close cooperation with the assigned Application Design Engineer.


* Monitors document submission status in cooperation with documentation teams.


* Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action


* Performs project close review (commercial, lessons learnt, best practice)


* Ensures a proper handover of the project to the Customer Service department.

Finance Management:


* Leads the project within the defined budget.


* Has cost and margin responsibility for the project as defined at project start.


* Initiates invoicing according to project progress and follows up payment status.


* Reviews initial project calculation, highlight and clarify discrepancies.


* Participate at monthly project control reviews.


* Optimizes project profitability.


* Review final project performance.

Risk, Opportunity- and Claim Management:


* Throughout project life cycle, identifies, assesses, and monitor all risk factors and opportunities.


* Assesses the contract in terms of claim-relevant significance.


* Work closely with Legal department for legal advice.


* Devise suitable strategies for risk mitigation (elimination, reduction)
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