Senior Manager, Customer Satisfaction & Quality

Under Global Supply Chain North America, the Sr.

Manager, Customer Satisfaction & Quality (CS&Q) plays a critical role in transforming our organization into a highly customer-centric operation that delivers premium quality and service.

This position oversees Engineer-to-Order (ETO) manufacturing sites across the US & Canada, driving a culture of Customer First, ensuring zero-defect performance, and leading quality excellence initiatives.

What will you do?
• Develop and implement a comprehensive quality management strategy aligned with organizational goals, ensuring consistency across multiple sites.
• Deploy the Quality Winning Plan to manufacturing plants and monitor execution.
• Drive zero-defect mindset and premium quality standards throughout organization
• Champion the Customer First value across the organization by defining initiatives that foster customer-centricity and satisfaction.
• Translate customer feedback into actionable quality improvements and strategic initiatives.
• Lead large-scale quality transformation projects, identifying gaps, creating action plans, and ensuring timely implementation.
• Partner cross-functionally with Operations, Engineering, LoB, Supply Chain, and IT to embed quality standards into all processes.
• Establish and monitor KPIs to measure quality performance and compliance with industry standards and regulations.
• Promote a culture of continuous improvement using Lean, Six Sigma, and root cause analysis methodologies.
• Identify potential quality risks and develop mitigation strategies to ensure process robustness and product reliability.
• Build and coach strong plant quality teams, enhancing their competencies and leadership capabilities.
• Design and implement training programs to strengthen quality awareness and skills across all levels and support onboarding of CS&Q teams at manufacturing sites.
• Drive the process robustness of the production lines leveraging digital quality
• Support industrial growth through audits, workshops, and training sessions.
• Participate in ISO audit preparation for manufacturing plants.
• Up to 50% travel to North America Plants
• Communicate effectively with senior management and stakeholders, providing updates on quality initiatives, challenges, and successes.

Who will you report to?
Director of Quality for Engineer to Order Products, North America Manufacturing Quality

What qualifications will make you successful?
• Bachelor's degree in Engineering, Quality Management, or a related field; Master's degree preferred.
• 7+ years of experience in quality management, with a focus on manufacturing environments and large-scale transformations.

(automotive, aerospace)
• Proven experience leading cross-functional teams and managing quality transformation in a matrix organization.
• Strong knowledge of quality management systems (QMS), industry standards, and regulatory requirements.
• Excellent analytical, problem-solving, and d...