Manager -Advanced Technical Support - EMS

Mission

Responsible for delivering advanced technical support for Digital Power solutions across Greater India & EAJ.
Ensures efficient energy monitoring, management, and system reliability while enhancing customer satisfaction.

Key Responsibilities


* Handle end-to-end resolution of customer technical queries across lifecycle.


* Provide expertise in metering, gateways, and power monitoring systems.


* Diagnose and replicate issues in lab for root cause validation.


* Support installation, commissioning, and troubleshooting activities.


* Create and maintain knowledge base documentation.


* Deliver training programs to internal stakeholders and customers.


* Provide onsite support for escalations.


* Collaborate with cross-functional teams to improve customer experience.

Core Competencies


* Bachelor's degree in electrical/Electronic/Instrumentation Engineering


* Minimum 6-8 years of hands-on experience on Projects, Services, Installation and commissioning & troubleshooting of Digital Power products.


* Hardware Competency- Basic, Medium & Advanced Metering , Gateways, Ranges of meters IEM3000, PM2000, PM3000,Em4200, PM5000, PM8000, ION7650, Ion9000, ION8650, BCPM, Comx 210, Comx 510, EGX 150, FDM128, FDM 121 , IFE , Smart link SI B, Power Tag


* Software - EcoStruxure Power Monitoring Expert (PME) , EcoStruxure Power SCADA Operation (PSO), EcoStruxure Facility Expert.


* Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU , Profibus, CAN open, RSTP, IEC61850 etc


* IT Platforms: Windows 2003 Server, Windows XP, Windows 2000, Windows7, Windows 10


* Tools: Modscan, Wireshark



* Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.


* Excellent communication skills (Oral & Written) and ability to interact with global customers.


* Excellent problem solving and data analytical approach.


* Excellent team player.

Let us learn about you! Apply today.

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