Client Support Specialist II

This position supports the Cord Blood Registry business unit in Tucson, AZ.

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life.

As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments.

Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond.

We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.

Learn more at www.coopersurgical.com.

As a member of the Client Support team, you must work with a primary goal of exceeding our internal and external customers' expectations, while providing superior service, issue resolution and continuous improvement.

Client Support also drives referral leads to increase referral enrollment revenue for the Consumer Sales team.

Maintain and complete daily responsibilities assigned as well as support the Newborn Stem Cell Specialists and Senior Newborn Stem Cell Specialists.

Responsible for communicating with existing clients via inbound and outbound telephone calls and emails in order to re-educate them on the value of storing stem cells and assisting in identification of cancellation reasons and tailored resolutions.

In addition, this team is responsible for mentoring new CAT and CSS, Processing billing adjustments, cross functional collaborations, document revisions and other Cross Functional and Client Services project involvement.