IT Manager - Workforce & Operational Systems

SUMMARY

The IT Manager Workforce & Operational Systems is responsible for leading a team of IT Developers, Analysts & Vendor partners for ensuring the effective delivery, support, and evolution of technology solutions that enable key business units including but not limited to Human Resources, Legal and Enterprise Learning Management.

This role is responsible for managing and executing both operational support and project initiatives across a portfolio of SaaS platforms and internally developed applications.

The position also manages relationships with external vendors and SaaS providers engaged across various business application initiatives and projects.

This role requires a balance of business relationship management, technical acumen, delivery leadership, and people management to ensure that application platforms are reliable, scalable, secure, and continuously delivering measurable business value.

MAJOR RESPONSIBILITIES


* Functional Strategy & Roadmap
Partner with HR, Legal and Learning Management leadership & IT Management teams to develop and evolve Subaru's Applications strategy and roadmap, ensuring alignment with business objectives, digital transformation initiatives, and industry best practices.

Identify opportunities to improve business processes through technology enablement and system optimization across SaaS and internally developed solutions.


* End-to-End Program & Project Delivery
Oversee the design, configuration, integration, enhancement, and ongoing support of business application platforms including SaaS products and internally developed systems.

Ensure solutions are scalable, secure, and aligned with enterprise architecture standards.

Manage application lifecycle activities including upgrades, integrations, enhancements, and operational support.


* Team Leadership & Development
Lead, coach, and mentor a team of IT professionals responsible for application delivery and support.

Foster an inclusive and collaborative culture, develop team capabilities, and ensure effective execution of both operational and project initiatives.

Establish clear priorities, encourage professional development, and promote continuous improvement across the team.


* Business Partnership
Serve as a trusted advisor to the business partners ensuring technology solutions effectively support evolving business needs and deliver measurable outcomes.

Collaborate with business leaders to develop complex ideas and solutions and make recommendations for projects that support Subaru's corporate goals.

Develop and implement recommendations for the senior management team to increase operational effectiveness and employee engagement.


* Project & Portfolio Management
Manage the portfolio of business application initiatives including enhancements, integrations, and new platform implementations.

Oversee project prioritization, Capacity planning, resource allocation, risk mitigation, and reporting.

Ensur...