Food & Beverage Duty Manager - FT - Holiday Inn Perth City Centre

Join our team at Holiday Inn Perth City Centre – where work meets joy!

At Holiday Inn, we believe travel is a journey, and we help make it a joy.

From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week.

We have been on this journey since 1952, and now, we want you to join us.

Position: Food & Beverage Duty Manager (38 hours per week)

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As our new Food & Beverage Duty Manager, you will lead and oversee all aspects of operations within our restaurant, Ivy & Jack.

You’ll be in tune with your team, driving performance and engagement and maintaining a positive and productive work environment.

You will also be working collaboratively with all other departments to ensure and deliver a streamlined guest experience.

Ivy & Jack is part of the Holiday Inn Perth City Centre, so our customers vary from in-house guests, external customers, or corporate clients utilizing our conference spaces.

The venue is open from breakfast to dinner, 7 days per week.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:


* Managing day-to-day operations of the Food and Beverage Team, including preparing department rosters in line with the Hospitality Industry General Award.


* Ensuring the Hotel’s key metrics are met and exceeded through engagement initiatives to drive revenue, improve efficiency, and guest satisfaction.


* Training, mentoring, and motivating colleagues to deliver exceptional service and uphold brand standards. 


* Resolving guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines.


* Ensuring compliance with food safety regulations and standards by implementing and monitoring HACCP protocols throughout kitchen operations.


* Enforcing and maintaining strict cleanliness and hygiene practices within the kitchen and food service areas to maintain a safe and sanitary environment for food preparation and service.


* Documenting and recording all incidents involving guests or employees, or other relevant events, on the appropriate reporting systems.

What we need from you:


* 3+ years’ Food and Beverage experience with two years in a management capacity, or an equivalent combination of education and work experience.


* Excellent customer service skills and a passion for exceeding guest expectations.


* Legal rights to work in Australia


* Current police clearance (not older than 6 months).


* Strong leadership and communication skills.


* Food Handlers’ Certificate


* Approved Managers (WA) License 


* Responsible Service of Alcohol Certificate

Why join us?

At Holiday Inn Perth City Centre, we offer so much more than just a job.

We provide a work environment that ...