TRAMS Support Manager, Chase Travel

As the Trams - Travcom Supervisor in Chase Travel you will oversee the day-to-day interface errors and transactions from the GDS Systems, along with the team ensuring the highest level of accuracy as records interface into our back-office system

Job Responsibilities


* Oversee and work all invoice records interfacing into TRAMS that land in error, partnering closely with the team to drive timely resolution.


* Identify each error's source GDS (Sabre/Apollo/Amadeus), trace invoice origin, and confirm the originating agent for accountability and correction.


* Maintain deep understanding of the end-to-end workflow from GDS into TRAMS; ensure the team follows approved intake and actioning protocols for errored records.


* Review and investigate any records that failed to interface correctly into TRAMS; correct errors and reconcile inconsistencies impacting financial accuracy.


* Perform root-cause analysis to recognize recurring error patterns and define sustainable solutions and preventative measures.


* Produce daily/weekly quality control reporting and steward month-end error reporting for Leisure Invoicing, with clear tracking to closure.


* Create new travel vendor profiles as requested and ensure complete, accurate setup.


* Verify vendor requests for legal entity names and required attributes; ensure all vendors are added to the FROSCH intranet.


* Manage the Daily Missing Ticket List with the team as part of established Chase control processes and ensure timely follow-through.


* Ensure each team member consistently reports required lists and artifacts to the shared drive, maintaining documentation standards.


* Lead a team of three, coordinating coverage and close activities; maintain monthly communications for support, feedback, and evolving priorities while modeling FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment, and Delivering the Unexpected.

Required Qualifications, capabilities and skills:


* Hands-on experience with TRAMS and at least one major GDS (Sabre, Apollo, Amadeus) is required.


* Ability to read and interpret GDS accounting history with a basic understanding of accounting principles.


* Exceptional attention to detail with strong organizational and prioritization skills.


* Demonstrated initiative and self-motivation with consistent follow-through on deliverables.


* Proven ability to work effectively under pressure and meet tight deadlines.


* High degree of accuracy and quality focus; highly detail-oriented mindset.


* Proficiency with Microsoft Office and collaboration tools (Outlook, Word, Excel, Teams, Zoom).


* Prior experience in the travel industry is required.


* Strong research and investigative skills with a track record of thoroughness.


* Professional presence with the ability to maintain poise and a positive attitude.


* Excellent interpersonal skills with diplomacy in communication and wor...