Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Install/upgrade/manage APIs for the various systems that interact with ServiceNow.


* Improving performance and configuration by utilizing ServiceNow best practices and work closely with Product owners, Developers and Support teams for Critical applications.


* Troubleshoot complex code issues and suggest or provide solutions.

Automate, monitor and maintenance of systems in a distributed, enterprise environment.


* Ensure environment performance, reliability and availability.

Exploring new technologies to optimize the delivery and reliability of automation.


* Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations.


* Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency and provide off hours support (on a rota-basis) as part of the team on-call rotation that includes one weekend a month.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in observability and monitoring tools and techniques


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Experience in a production / application support engineering role.


* Experience of production management monitoring tools - e.g.

Splunk, Grafana, APICA, etc.


* Experience with web front end development frameworks such as JavaScript, Python, JQuery, etc.


* Experience administering ap...