Product Manager

Job Responsibilities


* Conduct product discovery and research using data, employee feedback, and market insights to identify and prioritize high-impact opportunities.


* Benchmark and ideate new concepts, drawing inspiration from the hospitality, workplace, and service design industries to inform innovation and continuous improvement.


* Tell the story - build clear, compelling narratives through presentations and visuals that align cross-functional partners and senior leaders around product priorities and outcomes.


* Shape the product roadmap for one or more amenity service lines, helping define the strategy, goals, and outcomes that enhance the employee and guest experience.


* Collaborate with design, technology, and operations to translate needs and insights into clear product requirements, pilots, and launches that improve service quality and consistency.


* Support product delivery and rollout, ensuring new tools, services, and experiences are implemented effectively across diverse regions and operations team.


* Define and track success metrics to measure product adoption, satisfaction, and operational impact; use analytics and user feedback to guide iteration.


* Champion a product mindset within Amenity Services - promoting structured problem solving, iterative improvement, and cross-functional collaboration.

Required Qualifications, Capabilities, and Skills


* 5-7 years of experience in product management, service design, management consulting, or experience strategy, ideally across both physical and digital environments.


* Proven ability to define and deliver product roadmaps that translate user needs and operational insights into tangible outcomes.


* Strong storytelling and presentation skills - able to build strategic narratives, structure information visually, and communicate ideas with clarity and influence.


* Familiarity with product life cycle management, including discovery, delivery, and adoption.


* Demonstrated experience collaborating with cross-functional teams - operations, design, technology, and analytics - to deliver complex initiatives.


* Familiarity with JIRA, Confluence, and analytics tools for product tracking and collaboration.


* Working knowledge of user research, UX design, and data analytics to inform decisions and measure product performance.


* Excellent relationship management skills and the ability to influence without direct authority in a matrixed, global organization.

Preferred Qualifications, Capabilities, and Skills


* Experience in productizing services or bringing operational programs into a structured product model.


* Background in hospitality, workplace experience, or amenity management with an understanding of how physical services intersect with digital tools.


* Demonstrated ability to distill complex information into executive-ready visuals, reports, or presentations.


* Strategic and creative thinker wi...