Design Program Manager, Vice President

In this role, you will be working with designers, product owners, engineers, content strategists, editors and researchers committed to designing customer-led products and services.

As a Senior Design Program Manager on our Connected Commerce team, you will be responsible for planning and managing the day-to-day workflow, processes and reporting that support our growing digital design project work across Design and Customer Experience (DCE).

Job responsibilities:

• Oversee and management of a product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity management
• Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on Discovery Execution and Delivery, as well as concept readiness and artifact quality.
• Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities
• Facilitate cross-impacted project discussions with multiple Design teams and stakeholders
• Collaborate closely with DCE, Product, Line-of-Business, Data and Analytics and Tech teams to understand the customer problem statement and desired outcomes to meet business objectives.
• Track projects to ensure milestones are being met and status is documented and updated regularly; produce reports as appropriate/requested
• Promote and champion of ongoing firm-wide and design team process improvement

Required Qualifications, Capabilities, and Skills:
• 5 + years of project/program management experience

• Understanding of Product development lifecycle at scale
• Thorough understanding of Waterfall and Agile project methodologies
• Experience or familiarity with tools including Atlassian / JIRA / Confluence / Monday.com / Figma
• Demonstrated effectiveness developing plans, prioritizing activities and driving execution
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently

Preferred Qualifications, Capabilities, and Skills


* Digital design or product development; experience at design studio and/or large corporate environment preferred.


* Proven ability to collaborate cross-functionally and influence outcomes


* Flexibility/adaptability with ability to change direction based upon team and stakeholder priorities.


* Strong project management skills


* Passionate about creating customer-centric design

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutio...