Fraud Associate I

Step into a role where your decisions protect clients and power positive outcomes.

Join a team that blends investigative rigor with client partnership to stop fraud before it happens and recover more when it does.

You'll grow your leadership and analytical skills while working with supportive teammates who coach, mentor, and celebrate wins.

We offer pathways for mobility, continuous learning, and the chance to make a real impact every day.

Be part of a company that invests in you and the communities we serve.

As a Fraud Associate I within the Fraud Prevention Team, you help safeguard clients by reviewing high-risk transactions, engaging directly with client partners, and guiding complex escalations to resolution.

You lead a team through daily coaching, call monitoring, and workflow management, serving as a subject matter expert on fraud processes.

You analyze data to identify patterns, validate payments flagged by controls, and act on lookalike domain alerts to prevent loss.

You collaborate with client and internal partners to provide clear updates, investigate fraudulently negotiated items, and manage ACH and wire dispositions.

In this role, you contribute to a culture of accountability, inclusion, and continuous improvement while strengthening trust with clients and the wider community.

Job responsibilities


* Handle inbound calls to confirm held Wire/ACH payments and investigate red flags.


* Educate clients on payment validation best practices and lookalike domain threats.


* Authenticate, validate, and process check fraud and ACH/Wire claims while tracing funds and providing status updates through resolution.


* Navigate and utilize systems such as Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe.


* Engage internal partners to manage and escalate complex issues promptly.


* Prioritize workloads to meet payment cutoffs and service level commitments.


* Build and strengthen trusted relationships with clients and internal partners.


* Project a confident, professional presence in all interactions.


* Escalate confirmed fraud immediately, secure client profiles, and notify relationship and management teams.


* Document all interactions accurately and on time.


* Identify patterns and trends in transaction data to inform prevention strategies.

Required qualifications, capabilities, and skills


* Two or more years of people leadership experience, including coaching, mentoring, and performance management.


* Client-facing experience with demonstrated stakeholder management.


* Fraud or investigations experience with case handling and documentation.


* Proficiency in Wire and ACH payment processing and validation.


* Working knowledge of SWIFT and international payment conventions.


* Strong written and verbal communication skills.


* High level of organization with ability to manage compe...