Compliance Complaint Coordinator

JOB DESCRIPTION

Chubb Benefits, a Chubb Company, is seeking an CSI Compliance Coordinator to join our fast-paced, high energy, growing company.

We are proud of our tradition of success in the insurance industry of over 100 years.

Come join our team of hard-working, talented professionals!

Job Summary

The CSI Compliance Coordinator is responsible for overseeing their assigned complaint cases from start to finish, a process that involves reviewing the subject matter of the complaint in question, gathering pertinent supporting items which often include policy-related documents, historical correspondence to and from the insured, reviewing call histories, and prior case notes all in an effort to provide a thorough, solid response to complaints filed through regulatory entities.

The coordinator will also be responsible, when necessary, to communicate internally with various departments in an effort to either secure a better understanding of events that took place, or to ask that a matter beyond the coordinator's control be resolved.

Responsibilities


* Receive, document, and manage complaints related to regulatory compliance from various sources, including customers, regulatory bodies, and internal departments.


* Conduct thorough investigations into complaints, gathering and analyzing relevant data and documentation.


* Collaborate with cross-functional teams to identify root causes and develop corrective and preventive action plans.


* Ensure all investigations and resolutions are completed within established timelines and in compliance with regulatory requirements.


* Maintain accurate records of all complaint investigations.


* Communicate findings and resolutions to relevant stakeholders, including legal, customers, and regulatory agencies, as necessary.


* Stay updated on relevant regulations and industry standards to ensure compliance and best practices.


* Assist in the development and implementation of training programs related to complaint handling and regulatory compliance.


* Participate in audits and inspections by regulatory bodies as required.


* Review and distribution of all incoming consumer and regulatory complaints.

Qualifications


* Proven experience within customer service or complaint resolution, preferably in the consumer services industry.


* Strong understanding of regulatory and non-regulatory complaint processes.


* Strong problem-solving and decision-making abilities.


* Excellent communication and interpersonal skills.


* Proficiency in using customer service management software and tools.


* Ability to work in a fast-paced environment and manage multiple priorities.


* Excellent interpersonal and communication skills.


* Demonstrate the ability to work with a minimum of supervision.


* Proficient in research, data gathering and analysis.


* Ability to make prompt, sound, decisions based upon analysis of complex issues.


* Ability t...