Systems Quality Assurance Manager

Essential Duties and Responsibilities:

- Oversee the day-to-day functions of the Quality Assurance (QA) department.

- Manage an effective quality assurance program that monitors and resolves issues before they become problems.

- Supervise the development and regular update of policies and procedures.

- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.

- Arrange staff training on a regular and ongoing basis.

Ensure project training program meets all corporate requirements.

- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.

- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.

- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.

- Lead and manage all quality assurance, quality control, and quality planning activities.

- Develop, implement, and maintain a comprehensive Quality Management Plan (QMP).

- Establish quality standards, metrics, and monitoring processes across all project deliverables.

- Oversee all system and solution testing activities, including execution of the Test Plan.

- Design and maintain a testing framework, test suites, and automated testing approaches.

- Plan and coordinate all testing efforts (e.g., regression, volume, system, and user testing).

- Manage and direct testing staff, testing environments, and testing resources.

- Partner with project teams and stakeholders to prevent defects and ensure production readiness.

- Review deliverables, system enhancements, reports, and test results for quality and accuracy.

- Ensure data integrity, system input/output validation, internal controls, and quality checks.

- Support system certification efforts by ensuring documentation and artifacts meet required criteria.

- Oversee training and use of document management and quality tools.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Demonstrated experience leading quality assurance and testing efforts for large system implementations or complex operational environments.
- Experience developing and maintaining robust quality control functions, including:
- Verification of system outputs
- Data integrity validation
- Job balancing and system input controls
- Internal controls and quality checks across operations
- Proven experience leading and managing system testing activities end-to-end.
- Strong knowledge of quality management, testing standards, and best practices for health information systems.
- Must be willing and able to work onsite in greater St.

Louis, MO.

Preferred Requireme...