Customer Solutions Specialist

POSITION SUMMARY:  Responsible for providing exceptional customer solutions support to both external and internal customers while effectively working with a cross-functional leadership/supervisory team.

PRIMARY DUTIES AND RESPONSIBILITIES: This individual would have planning and/or customer facing experience.

This role is needed to enter in customer orders in HTT, and sell to HTT Purchase Orders.

This individual would work closely with BD and HTT to have a firing order for part allocation, and manage all customer set up documentation.

This includes getting Purchase Orders, End User Statements with ESN’s, KYC, and Credit.

They will get all documents approved through legal, and work closely with the BD team and the site.

They will work closely with operations to help with planning, and ensure that customer schedules are up to date.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The duties and responsibilities regularly performed for this position are:



* Contract management of customer accounts through an in depth understanding of Chromalloy and customer obligations


* Customer solutions through status reports, frequent phone / email communication, management of unique account requirements and ensuring advocacy and resourcefulness with regards to customer inquiries


* Responsible for the communication of contract obligations to production and leadership teams as it relates to business processes


* Production of price quotations for customers which may require coordination with the leadership team on larger programs and / or contract negotiations



* Embrace/implement continuous improvement and lean principles in all activities


* Maintain department safety and housekeeping standards


* Ensure compliance with Quality Control Manual (QCM)


* Must be aware of ISO – Total Customer Satisfaction (TCS) quality requirements


* Ensure compliance with Company RSM, must be aware of ISO/TCS quality requirements


* Adhere to all Company health, safety and environmental policies while performing job duties


* Adhere to and promote Corporate Code of Ethical Standards


* Regular and reliable attendance

 

The marginal duties and responsibilities (performed occasionally or at irregular intervals) for this position are:

 


* Direct interface with customers, either on site at CNV or at the Customer’s facility; travel required as needed

 

EDUCATION AND WORK EXPERIENCE: 

The specific EDUCATION and/or EXPERIENCE requirements of this position are:

 


* Able to read/write in English


* Minimum of an Associate’s degree, Bachelor’s degree preferred.


* Previous experience within manufacturing/aerospace prefer...