Inside Service Sales Representative

What do you get to do in this position?

The role of the Inside Service Sales Representative (ISSR) is to provide inside support regarding service contract renewals and maintenance requests for accounts within a specified region.

You will play a role in maintaining Partner and End User relationships.

You will support your regional fighting unit that consists of the Regional Service Sales Manager (RSSM) and Territory Modernization Manager (TMM).

Must have a sales-driven mindset focusing on meeting and exceeding a sales quota.

Job Responsibilities:


* Drive Services Maintenance and Vendor Management requests through the service sales offer portfolios


* Responsible for all service opportunities within their specific region, both concurrent and non-concurrent


* Works within a regional service sales fighting unit that consists of outside sales support (RSSM) as well as additional inside sales teams (TMM and ISSA)


* Primary focus is to grow the renewal rate of service contracts and increase the capture rate of assets coming out of factory warranty


* Maintain strong relationships with your Certified Service Sales Partners (CSSPs)


* Must be able to be comfortable assisting in calls/cadences with your CSSPs, resellers, end-users, and customers


* Understand your specific region's numbers on a quarterly and yearly basis for accurate reporting to sales management


* Be your region's point person with other internal SE support staff such as our order entry and scheduling teams


* Must be able to run your bi-weekly territorial cadences providing sound updates on some of your large revenue opportunities each quarter


* Achieve your KPIs on a weekly basis

-40 phone calls and 40 quotes sent out per week
-logging calls made with CSSPs, Customers, and other IT vendors

What qualifications will make you successful for this role?



* Prefer a bachelor's degree in sales or business with at least 2 years of inside sales experience



* Experience and exposure to service offers



* You are familiar with managing a sales funnel and forecasting within Salesforce



* Possess the ability to relate to internal and external clients at all levels



* Are focused, goal oriented, and have a competitive nature

Looking to make an IMPACT with your career?

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