Customer Complaint Engineer

Join our dynamic team as a Customer Complaint Management Professional and be the voice of customer advocacy! Make a real difference by transforming customer feedback into meaningful improvements while championing exceptional service standards.

What will you do:


* Drive customer-centric initiatives and serve as the primary Customer Experience advocate across the organization


* Handle and resolve customer complaints effectively through multiple channels including calls, emails, and online communications


* Develop and implement improvement action plans in collaboration with business stakeholders


* Track, analyze, and maintain comprehensive records of customer feedback and resolution outcomes


* Ensure timely escalation of complex issues to appropriate teams while maintaining high customer satisfaction

What will make you successful:


* Proven track record in customer complaint management and resolution


* Strong analytical abilities to identify trends and recommend process improvements


* Excellence in written and verbal communication across all professional channels


* Demonstrated ability to handle challenging situations with patience and professionalism


* Knowledge of customer service best practices and satisfaction metrics

What's in it for you:


* Opportunity to directly impact customer experience and business success


* Professional growth in a dynamic customer-focused environment


* Development of valuable skills in problem-solving and stakeholder management


* Collaborative work environment with supportive team members


* Clear path for career advancement in customer experience management

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and cari...