Senior Systems Service Engineer

Join our dynamic team as a process control Field Service Engineer and be at the forefront of delivering exceptional technical solutions to our valued customers! Are interested in joining a team with a passion for customer satisfaction?

What will you do?


* Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.


* Ensure that the customer's system is updated to the latest software, quick fixes, and hardware.


* Prepare upgrade plans for the customer's systems and deliver them to the customer.


* Follow all technical procedures and tools for Global Service.


* Provide technical review of orders for clients and any other proposals requested to perform.


* Analyze technical risk of expansion projects and upgrades.


* Attend technical training that includes systems and instruments, application, process control, communication, and safety.


* Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.


* Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.


* Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.


* Perform system testing, factory acceptance testing (FAT) and develop test documents.


* Document preparation and obtain customer's approval per document specification and schedule.


* Coordinate with factory for product related issues and resolve.

Engage individually with our customers to help solve their system problems while at the same time be part of a high-performance team.

Gaining the satisfaction of solving problems.


* Learn everyday working on process control and PLC control systems.

Troubleshooting, upgrading and configuring equipment and applications.

Knowledge: Experience troubleshooting and supporting one or more of the following technologies: Foxboro DCS, Triconex/safety systems, Modicon, Wonderware or other DCS/PLC systems.

Experience with process control, networking, secured systems, or PLC's.Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

Experience in cyber security related to control systems is a plus.



* What's in it for me? Not only is Schneider-Electric a great company to work for! You will be part of a customer first driven Team that is exciting and works well together.

You will get to experience new challenges every day and collaborate with other departments to serve our customers better.

Enjoy continuously learning new skills and technologies.



* Travel: Travel up to 75% to customer sites throughout the Midwest United States.

Who will you report to? Mike Ferguson- Senior Field Service Manager

What qualifications will make you successful for this role?



* A recogniz...