Route Sales Representative

Classification:
Exempt for Base plus Commission routes, Non-Exempt for hourly routes.

Job Summary:
The Route Sales Representative meets our customers needs through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities.

Performs other duties as required.

Reports to the District Manager.

 Essential Functions:
-  Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
-  Actively participate in promotions and contests, training and audits.
-  Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service.

Performance goals must be met on a regular basis.
-  Ensure customer loyalty, retention and provide outstanding customer service.

Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
-  Safely operate a delivery vehicle on each trip, following all applicable laws and company policy.

Maintain vehicle cleanliness and perform regular vehicle inspections.
-  Handle and process customer payments.

Keep route paperwork current.
-  Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts.

Service items such as facility maintenance products.
-  Monitor and report competitive activity.

Keep service agreements current and renewed.
-  Return from route and off load soiled textiles in the receiving area of facility.
-  Accurately prepare route paperwork and follow check-in procedures.
-  Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:
-  May work with and support other service personnel as required by supervision.

Qualifications:
-  Have and maintain a valid drivers license, CDL when applicable.
-  Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
-  Demonstrate excellent skills in the operation of vehicles and have a verifiable minimum one year experience of safe and successful driving.
-  Demonstrate excellent skills in customer service and route sales.
-  Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and team player.
-  Recognize colors, sizes and types of product and count, add and subtract accurately.

Education:
-  High School graduation or similar experience.

Travel Requirements:
-  Daily, by delivery vehicle within a route.

Typical Environmental Conditions:
-  Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
-  Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
-  Physical Demands - sitting, grasping, driving, stooping, ...