Product Manager/General Manager, New Payment Rails

Join Connected Commerce to help transform how Chase customers move money using real-time payment rails.

In this highly visible role, you'll lead end-to-end product delivery-from operational design and GTM strategy to external network partnerships-driving a multi-year roadmap in a fast-paced, matrixed environment.

As Vice President, Product Manager/General Manager in Connected Commerce you will work on a new product leveraging real time payment rails that will significantly impact how Chase customers move money.

You will join a team of skilled product managers on a 0 to 1 product build, partnering across Zelle, multiple internal functions, and external network partners to drive execution over the course of a multi-year release roadmap.

You should have a proven track record of impactful feature delivery, experience executing in a highly matrixed environment with significant cross-impact, be highly organized, a strong communicator, excellent relationship builder, flexible in a fast-paced environment, and a self-starter.

Job responsibilities:


* Design and build operational processes, playbooks, and frameworks from scratch to support product launch; partner with operations teams on customer service, fraud/risk operations, and operational SLAs


* Develop and execute comprehensive go-to-market strategies for consumer and commercial segments, including product positioning, messaging, pricing strategy, and launch execution


* Manage existing partnerships with Zelle, RTP network, and other external payment network partners; serve as primary relationship owner for key external stakeholders


* Work regularly with your 'quad' partners (engineering, analytics, design) to drive progress, solve problems, and continuously iterate on product and operational solutions


* Partner with marketing teams to develop channel strategies, sales enablement materials, and customer acquisition approaches for both consumer and commercial segments


* Maintain deep knowledge of product vision, strategy, roadmap, technical implementation, operations, and competitive environment; stay current on industry news and market developments


* Identify risks, bottlenecks, and delays proactively across product, operations, and GTM workstreams; begin mitigation planning immediately


* Foster a business owner's mindset; maintain ultimate responsibility for product delivery, operational readiness, and go-to-market success with impeccable execution standards

Required qualifications, capabilities and skills:


* 7+ years of experience in financial services, digital, product management, operations management


* Demonstrated experience in operations design and management, including building processes, playbooks, and operational frameworks


* Proven track record of successful product launches and go-to-market execution across multiple customer segments


* Strong knowledge of payment networks, rails and market dynamics


* Experience managing ...